Booking

Policies & Procedures

By booking an appointment for makeup application services with FlyKreationz you are entering into a legal and binding contract. Please visit the SERVICES page to make an informed decision for your appointment type/time. Your booking/invoice will serve as your contract and will be considered legal and binding once your payment has been received/processed. The terms contract and invoice may be used interchangeably throughout.

Please include the following information in your text or email communication:

1. Requested Appointment Date

2. Requested Appointment Time

3. Appointment Type (Traditional/Airbrush)

4. Add-Ons (if applicable)

5. Occasion (if applicable)

NOTE: For new clients I will need first and last names, a cell number, and an email address.

Prior to any appointment:

- Please ensure that your brows are cleaned (arched, waxed, tweezed).

- Please disclose any allergies or previous allergic reactions to makeup.

NOTE: I reserve the right to use my artistic freedom in generating the best looks possible for my clients.

Once the appointment specifics have been discussed/verified, you will be emailed an invoice. To secure an appointment with Fly, full payment is required at the time of booking. There is also a non-refundable and non-transferable deposit requirement. This amount will be 50% of your total service amount and will be the amount refunded to you should you cancel your appointment (in advance). Bookings are completed via invoice processing/payment, payment of your invoice solidifies and confirms your appointment. NOTE: You are not scheduled for your appointment until your invoice has been processed. If a request is received for a date and time that was previously invoiced over 24 hours prior but payment has not been processed, the pending invoice may be cancelled. Please identify special appointment requests such as, on location, early mornings, late nights, and/or blocked times. There will be an additional charge for specialty services and/or services to be performed outside of normal business hours and practices.

  • BOOKING TIMES: All appointments have specific start times. Each makeup application requires a certain length of time to be completed and should not exceed the time limit. When reserving your appointment, book accordingly. Any additional makeup needs outside of what is stated for your appointment will only be performed at FKMA's discretion. Please be available and on time for appointments scheduled in order to be in compliance with your contract and not incur additional fees.

 

  • BRIDAL GROUPS & LARGE PARTIES: Due to strict adherence to scheduling and time constraints, FKMA may not be able to accept last minute services on the day of your event. Please ensure that every person that needs makeup application services is listed or accounted for on your booking/invoice. A certain amount of time per person is required in order to provide quality makeup application services. A time frame will be given for large party makeup applications with a by name list (as provided by you, the client) indicating the order in which applications are to be performed. Brides and guests of honor are usually the last to receive services unless specified.

 

  • DELAYS: May result in a late fee of $15.00 being charged for every 15 minutes (not to exceed 30 minutes) or cancellation when a client is late for a scheduled time or if the scheduled makeup exceeds allotted time because of client delays. It is strongly suggested that all members of a large party all report to the servicing location early or at the same time in case the artist is ahead of schedule and able to make accommodations for early applications. Note: if for any reason I am running late or behind,I will notify you as soon as possible.

 

  • SERVICE LOCATION AND REQUIREMENTS: Applications will take place at the FlyKreationz Makeup Studio located at 3827 Spencer Street, in Harvey, LA, unless an alternate location or personal location has been requested by the client (additional fee required). On location the client must have an adequate set-up area or work station and working electrical outlets.

 

  • LIABILITY: All brushes, tools and makeup products are kept sanitary and are sanitized between every makeup application. Any skin condition(s) should be reported by the client prior to the makeup application and, if need be, a sample test of makeup may be performed on the skin to test for a negative reaction. Client(s) agree to release FKMA, from liability for any skin complications due to allergic reactions. Also, you hold harmless FKMA from any claims related to accident or injury both on and off the premises. This includes from services, structures, or events of natural disaster and you acknowledge that you are receiving services at your own risk.

 

  • PARKING FEES: All parking, valet, or toll fees must be paid by client, when applicable.

 

  • PAYMENTS: Full payments are required to book appointments. Acceptable forms of payment are credit/debit cards via invoice submitted to the client.

 

  • USE OF IMAGES: FKMA may use any and all photographs, video, audio, and any other digitally stored media that is captured or recorded by FKMA and/or its representatives or agents on websites, brochures, flyers, social media platforms or for any other brand advertising. Client agrees to release any and all claims regarding use of his/her image for such purposes. Client also agrees to release name and contact information of professional photographers and/or videographers used for recording any event for which FKMA has been contracted to do makeup. Client agrees to release to FKMA use of said photographer's/videographer’s photographs and/or recordings.

 

  • TRAVEL: FKMA is available for distant travel outside of the New Orleans Metropolitan. Client is responsible for all traveling fees to include hotel, parking, fuel expense, and per diem (if applicable). Please contact FLY directly to discuss at 504.237.8844.

 

  • COVID-19: This is a highly contagious virus that spreads from person to person with direct or indirect contact. Explicit sanitation methods have always been in place but new preventative measures have been put in place to further reduce the spread of the coronavirus. These best practices still do not offer a 100% guarantee regarding potential risks for being infected. Appointments will be limited due to a change in business hours to limit excessive exposure. Only one client at a time will be allowed in the studio for servicing. Please do not bring any extra people. Minor children under the age of 16 may have a parent/guardian present. Parents/guardians accompanying minor children must wear a mask the entire time. Clients must text or call upon arrival and wait for confirmation to come into the studio. Clients must agree to have their temperature taken when they arrive for services, this includes parents/guardians accompanying minors. Anyone with a temperature in excess of 99.9 degrees will be refused entry/service. Clients that are not feeling well MUST reschedule (1) day before your original appointment, if possible. Some potential reasons to reschedule might include: ALLERGIES, FEVER, RUNNY NOSE, SINUS ISSUES, HEADACHE, DRY COUGH, etc. Clients will be asked to wash/sanitize their hands upon entry and may be required to wear a mask at certain points throughout the application process.

    • COVID-19 LIABILITY WAIVER: When processing your payment for appointment scheduling you understand because ​makeup involves touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including COVID-19. By scheduling an appointment with FKMA, you acknowledge that you are aware of the risks involved from receiving makeup applications during this time. You voluntarily assume the associated risks and release and hold harmless FKMA from any claims relating to said risks and you give consent to receive treatment to FKMA.

    • COVID-19 DISCLOSURE: Please disclose if you have head a fever within the last 24 hours of 100 degrees Fahrenheit or higher; if you have experienced any respiratory symptoms, to include sore throat, shortness of breath, or flu-like symptoms; or if you have been in contact with someone diagnosed with COVID-19 or experiencing COVID-19 symptoms within the past 14 days.

  • INJURY/ILLNESS: In the event that I am unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute artist may be assigned. The artist will be informed of the contract/arrangements discussed and solidified with you or you may be provided a full refund.

 

  • CANCELLATION POLICY: FKMA reserves the right to terminate your appointment for any non-compliance of terms, whereas the contract will become void and 50% of monies paid are non-refundable. Also, FKMA has the right to refuse services to anyone if the artist(s) feels uncomfortable, threatened, or verbally abused in any way and if on location, reserves the right to leave the premises without completing services. Cancellations for large parties made 30 days prior to the event date will be refunded less the 50% non-refundable/non-transferable deposit amount. Large party cancellations must be made 30 days prior to the reserved date or you will be responsible for the full amount for services agreed upon in the contract. For individual appointments, booking arrangements may not be changed after the artists confirms appointment date and time. Last minute appointment cancellations, missed appointments, or changed/rescheduled appointments will NOT be eligible for full refund.

 

  • CONFIRMATION: Processing the required payment confirms that you, the client, are aware of the terms and conditions of your invoice/contract and agree to services scheduled at the stated prices listed on your invoice.